Frequently Asked Questions
2 entrepreneurs residing in Toronto, Ontario, Canada, who want to bring you the best premium boutique cycling apparel and accessories from around the globe.
You order will ship from the brand warehouse or from Toronto, Ontario, Canada. We have tightly integrated backed systems with each brands on the 21 Stages Cycling website. If your order items are not in stock in Toronto the order request is forwarded to the brand warehouse. For example:
Givelo products ship from Colombia or Toronto, ON, Canada.
Pacto products ship from Portugal or Toronto, ON, Canada
Obbi products ship from Italy or Toronto, ON, Canada.
Givelo products ship from Colombia or Toronto, ON, Canada.
Pacto products ship from Portugal or Toronto, ON, Canada
Obbi products ship from Italy or Toronto, ON, Canada.
2-7 business days unless it's a made on demand product.
The estimated delivery date is stated on each product page.
The estimated delivery date is stated on each product page.
We collect taxes and checkout if they are applicable.
1) USA : You will not incur any tax for purchased goods with a value below USD $800.
2) Canada : Taxes are applicable in Canada and those are collected during checkout.
You will not incur any duties since all of the products we offer are covered by free trade agreements. Obbi and Pacto products are made in Italy with Italian materials and are covered by the Canada-European Union Comprehensive Economic and Trade Agreement while Givelo is made in Colombia with Italian materials and is covered by the Canada–Colombia Free Trade Agreement.
1) USA : You will not incur any tax for purchased goods with a value below USD $800.
2) Canada : Taxes are applicable in Canada and those are collected during checkout.
You will not incur any duties since all of the products we offer are covered by free trade agreements. Obbi and Pacto products are made in Italy with Italian materials and are covered by the Canada-European Union Comprehensive Economic and Trade Agreement while Givelo is made in Colombia with Italian materials and is covered by the Canada–Colombia Free Trade Agreement.
All traffic on our website is encrypted using the latest standards. Payments are processed using Shopify Payments, Paypal, or Sezzle who are all compliant with the latest payment card industry standards.
21 Stages Cycling never stores your payment card information.
21 Stages Cycling never stores your payment card information.
FedEx, DHL and Canada Post
If your order hasn't shipped reach out to customercare@21stagescycling.com. Otherwise make use of our free exchange policy.
Use the size chart or size calculator available on each product page.
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